What to include
Tell us what happened, which screen you were using, and the app version shown under Profile > App Settings. Do not email passwords or verification codes.
Safety concerns
Use Kinder’s in-app report action where possible so the relevant account, message, group, invitation, or request is attached. You can also read the safety guidance.
Account deletion
You can delete your account in Kinder under Profile > App Settings. If you cannot open the app, follow the account deletion instructions.
Request beta access
The beta-access form sends your name, email address and preferred device to Kinder Support through FormSubmit. We use those details to respond to your request and contact you about beta availability. FormSubmit may hold submissions until the recipient address is activated and retains them for up to 30 days. Read the privacy policy for details.
Contact details
For support, email support@kinderapp.co.uk. Please do not include passwords, verification codes, or unnecessary child information in an email.