Delete in the app
- Open Kinder and sign in.
- Open Profile, then App Settings.
- Select Delete account.
- Read the confirmation and confirm deletion.
Confirming deletion removes the active account and signs you out.
If you cannot open the app
Email support@kinderapp.co.uk from an address you can access. Include the telephone number registered to Kinder. We will ask you to verify control of that number before starting deletion. Do not send passwords or verification codes by email.
Data affected
Deletion covers the active parent profile, authentication records, children added by that account, contact relationships, group memberships, childcare activity, messages, notification settings and device push tokens. By default, operational/security logs and service backups are retained for up to 30 days, while safety reports and necessary evidence may be retained for up to 12 months after resolution. A longer period is used only where needed for a live safety, legal or law-enforcement matter. The schedule is described in the privacy policy.
Device calendar copies
Events you chose to copy to Apple Calendar, Google Calendar, or another device calendar are stored by that calendar provider. Deleting Kinder does not remove those external copies; delete them in your calendar app if you no longer want them.
Need help?
Contact support@kinderapp.co.uk.