Last updated: 4 October 2026
Expected behaviour
Do not use Kinder for harassment, threats, abuse, hate, sexual content, exploitation, spam, scams, impersonation, or unsafe contact with children.
Reporting
You can send a safety report from the in-app feedback form, including the relevant account, message, group, invitation, or request where the app offers that context. You can also email a safety concern.
Response and escalation
Reports are reviewed by the Kinder safety owner or an authorised moderator. Our default targets are immediate acknowledgement and triage for urgent reports during staffed hours, within one working day for high-severity reports, and within two working days for routine reports. Kinder is not an emergency service: if someone is in immediate danger, contact emergency services or the appropriate local safeguarding authority first.
Blocking and removing contacts
You can block or remove contacts from Profile > App Settings > Manage contacts. Blocking removes the connection and prevents new contact requests between those accounts.
Groups
Group invites should be shared privately by code, QR, direct contact, or invite link. Group admins should remove people who are abusive, unsafe, or no longer trusted by the group.
Review and action
Kinder may review reports, contact the reporter for context, remove a connection, restrict or remove unsafe group access, block abusive contact paths, disable an account, or escalate an urgent concern to the appropriate local authority or emergency service. Serious or urgent safety concerns, including suspected exploitation or unsafe contact involving a child, should also be reported to emergency services or the appropriate local safeguarding authority. If you believe an account action was mistaken, email support to request a review.
Safety contact
Contact support@kinderapp.co.uk. Kinder is provided by Tools for Parents Ltd, company number 17150507, registered office 5 Woods Mews, 87 Little Lane, Ilkley, England, LS29 8JF.